Dirty Little Secrets of the Manitoba Public Insurance Corporation (MPIC) and Autopac.
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CarlynDecember 30, 2014  7:43:47 PM
To MPI staff who crawl this board:

I understand that insurance companies need to save money and limit payouts. I work hard to deal with MPI with professionalism, rather than flying into fits of rage or despair, and to keep requests reasonable. When your case managers outright lie to me, hide behind legalese terms and vague explanations, delay providing helpful equipment or treatment, or otherwise deal with me in underhanded and manipulative ways, I find it difficult to trust anything else they say, and to maintain that professionalism.

"My job is to help you get better". Then approve some of what my care providers are recommending, instead of soliciting one-liner "not medically required" or "elective" opinions from your people, who often don't even put their names to these opinions, don't have (or choose to ignore) all the facts, haven't met me, and are clearly not invested in helping me to get better. (Even recovery is "elective", but you have a legal obligation to help.) Act on the requests that will help us to get better and resume normal activities, instead of sitting on them for months, and then getting mad at us because we're not getting better on your schedule.

"I'm not a doctor. I can't tell you what to do." But you can tell me that I don't need to do what my medical professionals are telling me to do?

"This is all I can do." Nope, we know that you can do more. We've heard it from numerous sources, and sometimes personally experienced it in the past. You either don't want to admit you can do more, or can't be bothered. For you this is a job that you leave behind each day when you go back to your comfortable home and family. You're well compensated for your work, though it does sound like your case load is heavy. For claimants, it affects our whole life, and we work a lot of hours without compensation (or with meager compensation) trying to understand what it will take to get better (while hopefully retaining some measure of sanity), and to get you to step up to the plate and help us. Filling out your multitudinous forms. Hoping we'll still have our homes and families when all is said and done.

Why do you spend thousands of dollars soliciting blind opinions or having PI's follow people around, when you could spend just a few hundred helping to make a difference in people's lives by agreeing to (or supplementing) their care providers' recommendations? Why assume everybody is guilty until proven innocent? Not everyone is shady and devious. Some of us are just trying to get our lives back, and get out of your pocket and red tape jungle as soon as possible. Because it's a nightmare in there.

Mary AnnDecember 17, 2014  8:45:34 PM
Jarod,

I'm not sure exactly how it works, but if you changed your license from MB to AB, your license would have been cancelled at that time and MPI should or may have owed you a refund prior to your renewal. You are responsible in looking after those things when you move and to return the plates. However, ask MPI for the contract of your license and insurance policy/agreement to where it states that MPI has the right to automatically renew your policy.

Private insurers will not do that, and if you're delinquent with your policy renewal and payment, you will be cancelled and may be penalized on your rates when you renew.

JarodDecember 17, 2014  8:29:54 PM
I moved to Alberta this last summer, after the 90 days your allowed to drive out of province with Manitoba plates I canceled my license and parked my car because it did not meet Alberta safety standards. I bought a new car and got an Alberta license and registered my vehicle. Little did I know MPI renewed my insurance policy for me which I didn't want and now I owe them for 25 days of the policy which costs $259, Even though I didn't have a Manitoba license nor was I a Manitoba resident. They refuse to drop the charge. Despite the fact that even if I had known the car was insured and I needed to make a claim I could not have made the claim because I didn't have a Manitoba drivers license and I was not a resident of Manitoba. You cannot register a car in Manitoba if you do not live there, you don't need a license but you must live in Manitoba and have an address there. never in a million years would they have let me claim on that insurance policy. MPI Is a criminal organization with government protection. I can tell you folks from experience here in Alberta, Privatized insurance is by far superior than this government run scam. I was charged for a policy I didn't want, was unaware I had, and that could not be used.

TyroneDecember 9, 2014  1:21:03 PM
MPI is a load of $%!# I had to insure on my other vehicles because I did not have loss of use coverage. I only insure it for one month, but after a week I did not need the vehicle because I got a car from the body shop. So when I went to cancel it. I got only 20 dollars back this is after 6 days before I pay 158.oo to insure my other car. MPI hit me with all these fees which is a load of crap.

CarlynDecember 7, 2014  1:43:33 PM
My impression is that Winnipeg Police don't attend accidents or take accident reports unless there's a suspicion that drugs or alcohol are involved, or a fatality, or someone who is admitted to hospital (not the same as being taken to the ER). Winnipeg police have farmed out attendance at MVA scenes to fire paramedics, who take reports when they attend. Local police apparently have too much to do to be at every fender bender in a city where so many people seem to drive without regard for life and limb. Not sure if that's the case with the RCMP in rural areas, or other cities.

MPI can look at damages to the vehicles involved, and their adjusters can usually tell the angle of impact, whether a vehicle was stationery when hit, etc. But unless witnesses stop, or there's a camera in the neighbourhood, I was told that there's little they can do other than follow the basics of the traffic act - people leaving a straight line or rear-ending someone else are almost always considered to be the at-fault party. Even if the other party was running a red light, or cut you off. It's important to get witnesses if possible.

MaryAnnDecember 7, 2014  7:33:55 AM
MPI does whatever MPI wants. They make up rules as they go along. They're bureaucrats. If they don't know something, they'll go to their supervisors, managers, and lawyers to find an answer or create one.

The only thing I can offer is, MPI cannot put blame anywhere when there are no witnesses for either side. If MPI didn't witness it personally, then they cannot prove either person was "at fault". I'm not sure how it works in Manitoba, but did the police go to assess the situation? The police are paid to "Serve and Protect". They should be at every scene when the damage is over $1000.00. If no one assessed the situation and MPI is saying it's your fault, then request a copy of other person's statement submitted to MPI. You can ask for all the paperwork involved with your claim.

What's really ironic, is that MPI brought in the "no fault" system in order to help everyone without looking "at fault". Yet, hypocritically, the first thing they do is look for "at fault".

CarlynDecember 4, 2014  1:38:45 PM
Sorry, John. Without witnesses, you're probably hooped. It's sad that so few people stop to 1) check if everyone's OK, and 2) offer to speak as witnesses. Might be time to invest in a dashboard camera? You could try posting signs in the area, and ads looking for witnesses on free websites like Kijiji, Facebook.

JohnDecember 3, 2014  10:32:39 PM
Could really use some advise please.

Today I had an individual who decided to turn on to the road in front of me when it was not safe to do so. Normally, you would hit the vehicles side showing that they proceeded when it was unsafe to do so. With ABS on due to ice and parked cars on the right lane there was no real options but to hit their vehicle. Unfortunately, there was just enough time for their vehicle to straighten out making me hit their rear end.

Due to the extremely narrow minded traffic act and MPIC, they instantly said it was my fault no matter what. With no witnesses, what is going to be my best bet to fight this?

LoniDecember 3, 2014  10:09:47 AM
Im looking for advice in an MPI case. My BF was found 100% at fault for an accident he didn't commit. There is no damage on his vehicle yet MPI says an eye witness came forward saying they saw his truck back into another vehicle. My BF is 100% sure he wasn't anywhere near any vehicle in that parking lot and pulled into a spot that he drove out of, no backing up was involved.

Advise?

UpsetDecember 2, 2014  5:25:53 PM
Did you know MPI releases your medical reports to your employer. At least mine did cause my job was terminated yesterday because of a medical report.

Nikki BrettDecember 2, 2014  9:27:59 AM
If my car was a previous write off and we fixed it, got it safety'd but now it was in a small accident with no other vehicle. Will it automatically get written off?

MaryAnnNovember 30, 2014  6:40:27 PM
I will share more, but as far as the medical terms definitions, I chose everything I could find within letters I have ie. decision letters, emails, etc. I had emailed the supervisor a specified list of what I wanted defined.

I was surprised, but I did get them.

CarlynNovember 30, 2014  10:27:32 AM
Wow, MaryAnn... Kudos to you for persisting.

I have personally seen the truth of your statement re: case managers causing further trauma by the way they handle claimants. I'm working really hard on de-personalizing the process, and not getting stressed out, because I am sure that the stress caused further soft tissue tension and delayed recovery last time. I'm doing the best I can to keep the process moving forward, and to do my part to get better and back to full function, which is a challenge.

I did not know it was possible to get definitions of their medical terms -I will ask for this information.

I find the inconsistency rather challenging. Case manager told me initially that when an item is not covered, they will get a prompt from the system, and will call me, yet that has not been the case. They've made several calculation errors on payments, and/or have not explained how they have been calculated. 'Here's some money, be thankful. Don't ask questions.' Keeping track, doing the paperwork they require, and ensuring I am fairly compensated is another job in itself.

On the one hand, they'll approve an item that I wouldn't consider essential, but still potentially beneficial/nice to have. And then for another item that's of more benefit, they pull out the "not medically required" term. I'm thankful that my workplace health plan will cover some of the things MPI will not. But I think MPI should be stepping up to the plate first. Perhaps my/our health plan provider/s should sue MPI for reimbursement of those amounts.

MaryAnnNovember 26, 2014  8:49:42 AM
Thanks Carlyn. It's nice to know people are reading these posts and hopefully getting something out of it.

I have had to advocate on my daughter's behalf as she cannot do that for herself due to her injuries. She was a passenger in a vehicle and was having a snooze while traveling on the TransCanada near Kenora when they were struck by another vehicle. She suffers catastrophic injuries that have affected her entire life and being. MPI cut off benefits at the get go when splints were desperately needed; benefits and funding were threatened, they withheld information, they shared information outside MPI without consent and the Ombudsman slaps their hand and they carry on; Internal Review wanted us to sympathize with their job; we don't know what information is provided to Health Care Team consultants; they use "blind opinions" to provide medical denials and approvals instead of using the information of a "treating" physician. The list goes on.

I have learned a lot, and I will not watch or let them take advantage of a now physically and cognitively impaired human being.

Yes, they certainly do neglect Section 150 and 138. I've written to Mr. Swan and let him know a lot. I would love to share this letter at some point. I am aware that MPI will hire professionals as external case managers to go outside their skill set and follow Section 150 of the Act and follow MPI's rules. MPI cannot force outside professionals to follow MPI's guidelines. Professionals are bound by their own College of profession and have an obligation to the claimant first and foremost before any contract or agreement with MPI. I've written to the consultants in Health Care Services at MPI and reminded them of this. However, MPI also withholds the Health Care consultant's name and qualifications. Claimants have the right to that information. Through their Mickey Mouse decision- making process, MPI uses that information in determining whether they will approve or deny funding based on an anonymous "blind opinion". Make any sense - NOT!

The most important thing above all...MPI case mangers are not medically qualified; nor do they have the authority to play doctor and deny "medically required" items or medical treatment. They do not have authority to override a treating physician's recommendation or prescription - even through the "blind opinions" of their consultants.

Also, Carlyn, I've asked for a list of their definitions on various medical terms such as "medically required". I have that too.

I have a huge problem knowing that seriously injured people are being taken advantage of right from the get go. The ladder of recovery is hard enough to climb without a case manager dictating and pushing people and taking full advantage of them. It has to stop!! There is a proper process that would assist people through with success. MPI doesn't even recognize "trauma" induced by accidents or that it could lead to PTSD.

I'm sure MPI has learned that I'm not backing down and I'm not going away. I have no problem sharing my documentation, videos, and pictures, and story of my daughter's life that was, to how she has fought for survival and recovery.

CarlynNovember 25, 2014  8:38:50 PM
Leslie - yes, you can buy out your claim. You don't need to go through MPIC for a single car accident without injury or damage to others' property. Just fix it yourself, and there's no effect on your license. Even if you've already filed a claim, you can buy it out (pay for the cost of repairs).

Mary Anne - thank you for being such a valuable resource for victims of MPIC. I dealt with them for long-term injury in the past, and unfortunately am riding that merry-go-round again. They certainly don't follow sections 138 or 150 of the act without pressure to do so. (Corporation to assist in rehabilitation, Corporation to advise and assist claimants). Their cookie- cutter treatment numbers for soft tissue injuries are generous for some claimants, yet woefully inadequate for others.

I almost laughed out loud when my case manager told me that her job was to help me get better, and back to work. Giving me scads of paperwork to fill out and even more work to do when I'm already functioning at limited capacity, and pressuring me to be back by certain dates, while denying medically recommended/necessary items is not helpful. It baffles me why they readily approve some items of questionable value, and deny others that are clearly of benefit. And don't get me started on their overuse of the term "not medically required", and delays in providing clear information. Sigh.

LeslieNovember 20, 2014  10:00:37 AM
I have made a claim for a recent minor accident. There were no other vehicles involved and no damage to any other property other than my vehicle. I have not seen the adjuster yet. I have discovered that this will increase my license from $65.00 to $320.00 and I will get five points taking me to a -5 rating. It will be less expensive for me to just fix the damage on my own.

Can I cancel the claim? If I just don't get it fixed through autopac will my license and points still be affected?

It seems pretty harsh for skidding on some ice and damaging the rim on my front tire

Any thoughts on this?

GORDNovember 12, 2014  4:22:34 PM
MPIC ARE NOW INTO EXTORTION, DID YOU KNOW WHEN YOU LET YOUR INSURANCE EXPIRE, AS WE HAVE DONE FOR 37 YEARS, THEY NOW CONTINUE TO CHARGE YOU UNTIL YOU PERSONALLY GO IN TO YOUR AGENT AND TELL THEM TO CANCEL THE INSURANCE. FOR 37 YEARS WE HAVE JUST LET OUR INSURANCE EXPIRY ON THE EXPIRY DATE, WHICH HAPPENS TO BE THE END OF OCTOBER, AND WE DO NOT DRIVE OUR SUMMER CAR OR MY TRUCK IN THE WINTER, BUT TODAY, NOV.12, WE RECEIVED A REGISTERED LETTER IN THE MAIL SAYING WE OWE THEM $1600 FOR THE RENEWAL THAT WE DID NOT ASK FOR, SO WE WENT TO THE AGENT WHO INFORMED US AUTOSHAFT HAS BEEN DOING THIS FOR 5 YEARS AND WE HAD TO SIGN TO CANCEL THE INSURANCE, ONLY TO FIND INSURANCE CHARGES TO DATE, NOV.12 AND CANCELLATION FEES, WITH A TOTAL OF $150 EXTORTION FEES. I ASKED THEM WHY I HAVEN'T RECEIVED A LETTER FOR MY TRUCK, WHICH I HAD NOT LICENCED THIS SUMMER 2014, BUT I DID LICENCE THE TRUCK LAST SUMMER AND LET IT EXPIRE OCT.29, 2013...NO ANSWER! WHY IS THERE NOT A LEGAL FIRM HAVING A CLASS ACTION LAW SUIT TO SMARTEN UP THESE MPIC PEOPLE WHO ARE FRIENDS, NEIGHBOURS, AND FELLOW MANITOBANS..... ONLY IN MANITOBA.

JackOctober 26, 2014  11:43:21 AM
I was wondering who you can talk to about getting a final payout from MPI, I was hurt in a car accident and MPI now helps with "IRI and "PCA", but I want to be rid of them for good, I want some kinda payout so I don't have to deal them every single month, is there anything I can do or someone I can contact

SKOctober 22, 2014  12:20:48 PM
Hi, I have been driving since 10 years now in Manitoba. And now I got the motorcycle license. I hate to say but really Manitobians are too friendly which they don't suppose to, we know only having one insurance company in province is not fare for people lives in Manitoba but we don't do anything. These MLA MNA are here for people of Manitoba not because we living here for them, the do whatever they want to do, MPI/autopac should have competition here in Manitoba how can it is possible with formal communication? letters? emails? complaints I believe most of them already have done that, why not ask our newly MLA and protest hard to force them to think about that. They are because of us and for us why they treat people like garbage !!

Mary AnnOctober 12, 2014  10:36:57 PM
The Act is very time consuming but worth going through. The two sections I feel are really important to know are 150 and 138. I seem to have had to use or fall back on these throughout the years.

Mary AnnOctober 9, 2014  10:40:36 AM
Correct! There is a huge problem with having a provincial gov't corporation having the monopoly of operating an insurance company.

MPI has "at the least" 15 lawyers working and getting paid by ratepayers who when injured cannot afford a lawyer to even assist in understanding MPI's "ACT". That's a huge issue!! MPI will allow a claimant to use the services of another gov't employee known as a "claim's advisor" for AICAC appeals only.

Do not talk to any of their lawyers either. One of them wanted to call me and I advised him through email that it would not be wise of me to discuss my daughter's file over the phone. I like emails - the written word.

MPI is biased in every way. They are only out to save numbers on claims, but the costs of running the corporation are enormous, and their rates are not the lowest in Canada. Use extreme precaution and/or discretion when talking to them because they will only tell you what they want you to know. They look after themselves and brag about it on their website.

You should be receiving one-to-one Community Physical therapy and Occupational therapy (in your own home, not only for assessments but also for actual therapy); Psychological therapy (for your brain injury and trauma of what has happened to you, and adjustment to this); funding as mentioned previously.

Any other gov't services such as the Ombudsman will do nothing except point out to MPI their wrong doings with a slap on the hand. All other entities within MPI such as Fair Practices are just job creation/positions.

I have written a few letters to Mr. Swan, and I won't stop at that either. I will say, after almost 10 years, things have become a lot better. However, the next huge issue they cause for my daughter, I will not hold back from sending copies to everyone and everything I can think of.

I just have a huge problem knowing that many others are being taken advantage of when claims are made and the seriously injured are not being helped properly. Those case managers know nothing about how a person feels when suffering pain, losses, trauma, and more importantly the importance to immediate assistance to rehab and financial burdens.

This is too much info, but I hope others are reading as well.

CJ3October 8, 2014  5:42:09 PM
TY Mary Ann forgot spelling.

There is an issue with legalities and power. Corruption and greed come to my mind. ThxSoMuch for ur advice and shares! Appreciate it. Invaluable. TY

CJ3October 8, 2014  2:34:21 PM
ThxSoMuch. I haven't figured out how they can figure they can do my "treatment" plan. Like I did to them: I have my own Alternative Healing Team. My doctor referrals I'm doing. MPI referrals just 1 I'm doing; in home assessment with a witness and a recorded 2 hours if I can last, at this point I doubt it. I have an advocate for this Saturday assessment.

TY will keep at em. I'm not signing anything I don't know exactly WHAT it is. Friend coming over to read Act with me for as much as I can absorb in 10-60 minutes. I'm sure 60 minutes will produce a headache.

Mary AnnOctober 8, 2014  7:57:44 AM
Also@CJ3

Don't let MPI dictate what specialist you should see or get assessments with. Get referrals to specialists and/or therapists from your doctor.

MPI has their own hidden consultants to provide "blind" opinions. These are only opinions; therefore, they are legal, but completely invalid - medically.

You will experience the "ways of MPI" where nothing makes sense because their Senior Case Managers are not medical graduates and, in my opinion, are playing doctor through denying and/or approving medical treatment (based on the information or documentation along with the "blind opinion" of their own consultants) to rehab which sometimes includes pharmaceuticals. They are then providing a medical decision (which, in my opinion, is a prescription and a claimant's medical fate to rehabilitation). I don't know how this is legal because it is my understanding in Canada, at least, that only a "doctor" can provide a prescription.

This is important information!

CJ3October 8, 2014  7:17:26 AM
I think a Class Action suit would bring the media attention needed to show MPI waste, corruption n such. I phoned a bunch of lawyers ... Well my friend did. Since PIPP came in March 2014 I figure? ; lawyers don't want these cases... One lawyer I called after leaving a note on a website kept telling me call MPI I said I did I asked a question and he kept saying call MPI it was a 2 minute totally confusing call.

I dislike lawyers. Prior to this head injury I've been in court numerous times advocating and helping represent Self Represented Vulnerable ppl that can't afford these silly lawyers. I'm think they are for the rich.

Class Action needed. MPI has too much power. New insurance law came in I think this year. I believe u can sue your CM in Small Claims for sure. ?

CJ3October 8, 2014  7:07:35 AM
TY I appreciate any info dealing with these Bully's.

MPI Case Manager changed 2-3x now. Confusing. Senior Case Manager and phoning daily. Stating (all recorded due to memory) to get all this stuff done which I can only focus on 1 thing at a time in the 2-4 hours I'm awake and somewhat can think a little. Reading and absorbing r very difficult n frustrating.

I just received a package n CM (case manager) said due 10 Oct. Doctor releases but why they want 2 years medical prior when they say they may cover current health challenges?

I can't find any deadline times except appeals. It's been 1 month Saturday since I got hit by Transit bus and survived. At controlled intersection I had walk sign. Bus no charges pressed? Totally at fault 3 hwy traffic act violations. I don't get that.

I am just going to get someone help appeal if they close file as they threatened by letter already cuz I didn't call back. I called in accident n got claim # as per Family Doctor said to do. My mind is affected and it's hard to get on ALL these things from MPI

The Occupational Assessment is being attended by my sister n me here this Saturday. 1 appt was cancelled because my advocate was not available and I found out the day before there were 2 ppl coming to my home for occupational assessment. I have hard time focusing on 1 person. 2 and alone = bad for me. Short Term memory issues. Cancelling that assessment cuz I need ppl here with me mad CM mad n left me rude VM 2 mornings in a row so far. That my schedule and rest times are not relevant n I have to attend their appts. I said not alone I won't. It takes me time due to memory to get these set up when I'm only awake 2-4 hours. Sleeping no noise no lights limited online time cuz everything is so exhausting.

Told lady I'm trying to just feed myself rest n bath. That's a challenge when I'm only up a few hours and have to deal with MPI. But I'm doing the best I can to attend these appts I'm NOT doing em alone or without recording everything from MPI

How can MPI cancel my doctor referral to a CT and a Post Concussion Specialist? My doctor prescribed Massage Laser, Red Light, Accupuncture but MPI said not covered. I'm still doing it all at my expense. Accident sept6 2014. Wolseley woman hit by bus. Takes time and pushing with a head injury = worse.

Hope I make sense. Worn out I check after I rest if I answered questions.

TY

Hard to focus on long written messages. Talking in person or on phone seems easiest at moment.

Ty

Mary Ann MacnaughtonOctober 6, 2014  11:19:32 PM
@ CJ3

You need copies of all your medical reports. Were you in a coma at all from your accident? Do you have any family or anyone to help you? You will need someone to help you (an advocate) to deal with MPI, doctors, and forms. You are entitled to receive income replacement if that applies. You are also entitled to the personal care benefit if that applies. This includes meal prep, cleaning, and all sorts of things. It just depends on the level of care you need. An OT needs to assess that, as you may not even realize what kind of assistance you should be getting.

You should not be doing this yourself. MPI is the insurer and you are entitled to Med/Rehab! Don't worry about deadlines...you were injured on a specific day and that's all that matters. There may be a police report and I imagine you went to the hospital, so there would be an ambulance report?

You need to have your doctor and any specialists provide a report of your injuries. You need to express that it is important to know whether your injuries are catastrophic. Brain Injury usually is catastrophic especially the things you've described. Time and rehab may help you get through daily life, but overall, your life now has changed and may continue to be that way. MPI won't assess catastrophic until med/rehab is done and a permanent payment made. However, MPI is in it for life. Unless it has change, the Act does not state a time frame or limit on med/rehab.

You need your doctor to refer you to a psychologist and/or possibly a psychiatrist for an assessment. You also need a referral to an OT to assess your needs at home and level of care you may need over time. This includes assessing abilities to inabilities, activities, sleep patterns, short term memory, rehab, etc.

MPI will only tell you what they want to tell you. If you can, demand that they email you so that you have everything in writing to refer back to.

I have almost 10 years experience in dealing with them. The last thing you want is a rookie looking after your file.

Keep me posted, I check this site all the time.

CJ3October 6, 2014  3:55:49 PM
Thank you for this site! What I have managed to read gave me some answers.

CJ3October 6, 2014  3:52:49 PM
I was a pedestrian crossing at a controlled intersection with the walk sign when a transit bus that was turning left at the lights hit me when I was walking.

Head Injury, 9 staples plus short term memory, exhaustion, forgetful, confused bad Vertigo ear buzzing.

MPI refused all my doctor treatment plans. And head Injury doctor referral was cancelled by MPI

How does this make sense? It doesn't to me. They cancelled CT dr referred cuz my head aches head pain light sensitivities and noise intolerance isn't normal for me. I'm always mad now and have no patience quickly cuz I need to rest n not think. MPI constantly calling n sending close file 1 letter n supervisor left bullying message today on VM. What are the deadlines? I'm sleeping 16-20 hours a day still. I can make something to eat as long as I focus on just that till I'm done eating. Then my head hurts I can't think n I have to lay down. Darkness n silence helps

I called MPI n stated I was hit by a bus n had head injury. Case manager finally connected and she was mad cuz I didn't call right away but I wasn't able to! Now another case manager, senior, that leaves me VM that my inability to call back n set up their appts is intolerable.

What are the deadlines? They've paid nothing and I've financially went broke since accident sept 2014. I'm following my dr orders which are not at all like MPI orders .

I've done through the MPI act and on first pages due to that reading being exhausting. Trying to read n fill out MPI forms (almost 30 pages to read not sure how many I fill out did almost 1) and their manual says nothing about deadlines. 30 days if I appeal is the only deadline?

TY brain issues :( MPI threats = Stress = worse symptoms ie stuttering n that's even more frustrating than this slow thinking for short bursts.

NicoleAugust 27, 2014  8:26:29 AM
Anon,

As far as I know, Funk and Strell are the only law firm listed under the Manitoba Legal Society as specializing in MPI. I contacted 20 different personal injury law firms stating I would pay by the hour. Only 1 lawyer called me back. When I asked why no other law firms would return my calls, he told me lawyers typically don't like dealing with MPI for a number of reasons:

1. There is usually a great deal of documentation to examine. 2. You usually have to go though more than one level of appeal. 3. There usually isn't any money worth fighting for.

Many lawyers are unwilling to take on MPI cases (even if you agree to pay them by the hour) because MPI claims are frustrating, require a lot of work and drag on forever.

Good luck to you, I know how horrible MPI is and how much stress they place in your life. It really is a crime.

AnonAugust 26, 2014  8:06:15 AM
Any recommendation for a lawyer experienced with fighting MPI (and winning)?

Mary AnnAugust 26, 2014  6:33:15 AM
I agree Bill - people should have freedom of choice to choose who they want to pay premiums to. People should also have the right to tort in having paid legal assistance (not Claim Advisors/gov't employees). Not one of the provincial assistance services such as fair practices, ombudsman, claim advisors, etc. actually help a claimant. MPI does not like or want a claimant to have an advocate.

BillAugust 25, 2014  5:52:16 PM
I agree all Manitoban's should show up at the opening of the human rights museum to protest against MPIC. An all day long event which all disatisfied Manitoban's could participate?? We want freedom of choice!!

Craig HustonAugust 5, 2014  5:53:09 PM
Dawn's case worker told her that MPI should pay for surrogacy so she can have a child of her own. Do to her cronic pain from the accident and the meds see takes she can't have a baby naturally and because she's paralyzed she can't adopt. Dawn requested a pain doctor so she can get off the meds (which are affecting her organs)and they won't even do that. Dawn had a rehibilitation group in California to look after her needs and to find doctors and after the paperwork was completed, approved by her case worker and appointment scheduled, the case worker cancelled saying that she was going to look after Dawn and find the help she needs (bull $%!# . Dawn works out at Project Walk and has shown great improvement. All Dawn wants is to live pain free and have a child of her own and to receive everyday necessities (of which MPI and the occupational therapist agrred on and earlier approved)- a manual wheelchair incase her power chair breaks down), lazyboy recliner (so she not always in a wheelchair), laptop with voice activated software, and a table or desk to work it from. All these items were approved but since has been denied by MPI. If MPI uses their heads and help Dawn be pain free they would save thousands every year on pain meds and Dawn could have a baby naturally and be able to function more normally.

kevinAugust 4, 2014  9:56:08 AM
sept 20 human rights museum opens!! Let's rally at the grand opening!! show the people of Canada we are lacking human rights here in Manitoba!!that is if anybody has a backbone and wants to stick up for there rights!! Let's get off the computers and hit the streets where people can see and hear us! not just a website that only people affected by mpi are looking at!! people in Manitoba have absolutely no clue unless they have dealt with it first hand.. come on people let's protest (sept 20) human rights museum grand opening and make a change if not whats the point of posting anything if you can't stand up for it

Mary AnnJuly 29, 2014  11:02:51 AM
Correction: Case Managers do not have the qualifications to override any doctor, nor can they override their own consultants.

Most people don't pick up on that. So the bottom line is, a case manager is making ultimate decisions on your health and welfare. Challenge it!! Ask for qualifications and write to as many top provincial and medical institutions as possible!

MPI's consultants are professionals; however, they can not know what a person's ultimate medical needs are based on paperwork. That is a blind opinion. Challenge it!!

Mary AnnJuly 29, 2014  10:43:23 AM
1. MPI basically has sole discretion to do with your vehicle what they want to once you license it under their plate/policy system and especially if you make a claim. MPI simply does what they want. They have at least 15 lawyers working for them. The rate payers are paying for that and when claims are made, those lawyers are working against the rate payer.

2. @ Superman - I can only suggest that you write to Premier Greg Selinger and to Mr. Swan. Case Managers do not have the qualifications to override any doctor, neither do their own consultants. It wouldn't hurt to send copies to the Auditor General and the Ombudsman. Letters need to go beyond those you think will listen or do anything. It might be an idea to get detailed information from your neighbour or whoever it was that MPI followed. Not that it would do any good, but a complaint of harassment could be filed.

MPI throws more money away than anyone will ever know on trying not to provide benefits, than actually assisting people with injuries and making sure they are well. It would be interesting to get an annual accounts payable on what they spend on "spies", lawyers, contributions to AICAC and the provincial dept. of Healthy Living among other provincial funded services.

SupermanJuly 27, 2014  8:45:09 PM
My husband was cut off benefits after MPI claimed he was lying about his injuries. They had an investigator follow us for months, only problem with this is they claimed the tenant living in our home was my husband and would follow this man to work, the gym, etc saying it was my husband. Despite my husband having verified several medically diagnosed conditions and one of Mpi's own doctors providing a diagnosis that agreed with his claim, MPI is demanding we pay the benefits back and refuses to respond when I have offered proof that their claim is completely baseless. I've written to AICAC several times and haven't received so much a response. Same with my local MP. I'm currently looking for a lawyer, but the whole situation is a nightmare. I get that people cheat the system, but when someone clearly isn't, there should be repercussions for this flagrant abuse.

PeterJuly 12, 2014  4:50:50 PM
I had my bumper stolen from my car, 3 weeks ago while parked in my driveway. Now MPIC is stalling with an investigation to determine something. What is to be determined, I have 15 plus points no accident since 1996. Have a good job, kids in college and am an everyday honest hard working individual. They have my car which does not belong to them on some kind of hold. I have made many calls to MPIC with no answers and provide a statement which is like an affidavit. Lost use of my vehicle now for three weeks and still making MPIC payments. WHAT DO I DO HELP.

kassaye yosefJune 12, 2014  11:32:42 PM
yes they deny me i have copy and recipt. my sepicaliste recommmaneded for one years they say we are going to review since january 18/2014 i could not have ant review. know i have 1/gfamily dr recommandation 2/neurology sepicaliste recommnedation3/physiotherapy recommendation.for all the neurology sepicaliste explane everything why his recommneded. finaly they say our medical team has to review which one this accontable for the victim? the neurology sepicaliste DRIS assistant professor of neurology university of manitoba this recommendation is invalid.

Mary AnnJune 11, 2014  1:58:03 PM
To kassaye yosef

The case manager at MPI cannot deny medication prescribed by your physician if this is something required due to the accident. Have the Dr. give you a copy of the prescription and have the Dr. submit the original along with an explanation for the prescription.

MPI WILL pay for a Physiotherapist, Chiropractor, or Athletic Therapist for massage treatment. They will have to submit a plan detailing the number of treatments, etc. to MPI.

kassaye yosefJune 11, 2014  12:27:15 AM
I am in accident since january18/2014. But my family Dr and nurology sepicalist Dr say I have concussion.I have been some medication some of them for sleeping. MPI they denay those medication.They trying used their on DR that meanes those who work for them. know I did not have any medication.what is my right? stell I did not sleep since my accident.the phyisoytheraphy they order message they denay.Ineed help for thes matter

Mary AnnJune 5, 2014  11:02:01 AM
I'm not sure what to tell you either. However, did MPI say the impact "may" have caused further damage to something that "may" have been pre-existing? That's garbage!! They don't know what shape the car was in.

If it's a leased vehicle, I would get as much documentation as you can, especially from the dealership; and, especially if the dealership is the lessor. Tell MPI you want documentation from them stating exactly what was wrong with your vehicle prior to purchasing it. Can they prove there were pre-existing issues?

Like really, if that's the case, then all vehicles have issues at time of purchase. And, the biggest issue is, that all vehicles are allowed on the roads putting them at risk of damage in which MPI is selling auto insurance policies to provide for loss.

Anyways, try that...good luck!!

brieJune 4, 2014  2:07:25 PM
Maryann,

I know what you mean, I am from Ontario and NEVER had to deal with anything like this at all with my private insurance. This is why I am not sure how to deal with this situation. I have never leased a vehicle until i moved here.

I really dont know what to do..

MaryAnnJune 3, 2014  9:08:10 PM
Dear Brie,

Move back to the other province. Seriously. I would NEVER live in Manitoba and the only reason is due to my nearly 10 years experience dealing with MPI. They are a dictatorship gov't and monopolized bureaucratic system.

Due to circumstances, my 10 years experience involves MPI and an Ontario private insurer. I can tell you not once did I have to fight with the Ontario side. But then, in Ontario we have the tort system. To that effect alone, Ontario rates are much better than Manitoba's.

BrieJune 3, 2014  4:53:11 PM
I need some advice. I was recently in an accident, and was not at fault. The total cost of damage was $8000. MPI will not cover half the damage as apparently it was pre-existing (recently bought the car used, in September 2013 from a local car dealership and barely use it at all since, only to drive to and from work which is about 30 mins a day)

MPI claims that even if the final damage was caused during the accident from impact it was preexisting and that the impact may have just caused it to fault but they will not cover it as there was pre-exiting rust.

So now, I have it at Boyd waiting to be repaired but they wont repair anything unless I pay the $4000 out of pocket to fix what was "pre-existing". They wont go forth with submitting repair on what MPI will cover unless I get the rest of it fixed as well...

What can I do? This is my first time dealing with MPI, I moved here from another province and have NEVER had to deal with anything like this through private insurance... PLEASE HELP!

john smithMay 29, 2014  4:26:08 PM
1. I agree mpi sucks. But that's only a part of it. Long rant some other time. :)

2. I am trying to register/insure a commercial truck. This is a complicated process and a helpful mpi broker's office would be useful. Does anyone have a recommendation they'd be willing to share for a broker's office that has human employees and not just mpi parasites? Your experience doesn't have to be with the commercial truck side of it - your comments will be very much appreciated regardless.

3. If anyone knows what "IWS registration" is, please tell me.

Thanks.

Mary AnnMay 26, 2014  10:29:26 PM
Lucky it was just renewing a license at an office.

Imagine having to deal with MPI regarding severe injuries in trying to get appropriate but the tiniest of benefits. It has been the most disgusting and torturous experience in my life after the trauma of watching my daughter suffer in a vegetative state and in pain. I've now been dealing with MPI for almost 10 years. Unfortunately, I will have to do this for the rest of my life. In Ontario, a person isn't put through that type of torture.

New GuyMay 26, 2014  11:13:50 AM
@MM You maybe surprised that within the MPI legislation, it states, MPI employees can't be held responsible and they are not subject to the Civil Servants Act Manitoba Public Insurance Act s. 13 13(1) Notwithstanding The Civil Service Act and The Civil Service Superannuation Act, and notwithstanding that officers and employees of the corporation may by order of the Lieutenant Governor in Council be made subject to The Civil Service Superannuation Act and designated as within the definition of "civil service" for the purposes of that Act, the officers and employees of the corporation are not otherwise or for any other purpose members of the civil service of the Government of Manitoba. I think your best course of action that will get attention is to complain to government offices that deal with discrimination.

new guyMay 26, 2014  10:52:15 AM
There are many places that MPI can be reported to. The Fairness Division (Winnipeg) and the Manitoba Ombudsman (Brandon). You can also research where to report descrimination.

MMMay 20, 2014  5:54:29 PM
Hello,

Has anyone ever filed a complaint about being verbally abused by an MPI employee while trying to renew a license? A friend of mine felt she was treated badly because she does not speak perfect English. This happened in the Brandon Centre.

Thanks

New guyMay 18, 2014  12:05:07 AM
I refused to move to arbitration. The claims adjuster and supervisor refused to discuss things with me or provide information of any kind. It took lots of babbling in emails to get a response from them, then I started to get reasons, which were very weak. The claims supervisor tried confusing definitions. Said since repairs were completed to maintain a functioning vehicle, thus repairs are maintenance. In three emails, one from adjuster and two from the supervisor, I was told repair were reimbursable. I had put lots repairs into an older truck. When they found out how many repair there were, they denied any. Them later said they were included, but under different items rather than repairs. Though the actual cash value was the same at the start when they were not applying repairs to the vehicle as at the end when repairs were being applied. The lies and games the adjuster and claims supervisor played showed they had no honesty or dignity. I could easily refute their claims with documentation and they still refused. It became apparent they were going to say no cause they wanted to without reason, and I was entitled to what I claimed. They refused to forward me policies and procedures I requested. They didn't have a leg to stand on, yet would not budge. When I understood their mentality, they are bullies. Ignored my calls and emails for two weeks. The shop my truck was located at contacted Mpi and wanted my truck off their lot. The truck is and was mine, Mpi had no right to it. Mpi graciously volunteered to tow and store it. The garage does lots of work for Mpi and I think the whole thing was a set up. In the legislation it states that if the truck gets disposed of by Mpi, the insured is obligated to take what Mpi has offered, no more negotiations. I think it was an attempt to get the truck, sell it, and put an end to my claim through legislation. I informed Mpi it was my truck and they has no interest or right to deal with my truck in anyway. The nice friendly offer was a wolf in sheepskin. Watch out for any. Nice offer Mpi volunteers, there's probably a hidden agenda. The sneaky games they played weren't very good if you've read the legislation. If you haven't become informed, they'll con you every chance they get. In a previous claim, an employee of mine had an accident. I had no involvement on the incident. Mpi out a legal written document infront of me to sign, described in plain language what it said. Except I can read legal documents with run on sentences like lawyers write and I understand many big legal terms. What the claims officer told me it meant and what it really meant were two totally different things. They are all trained to lie and manipulate. She event promoted me commuting a Fellony. The driver had made a police statement but refused an Mpi statement. The claims officer said the onus was on me to provide the driver. By this time the employee was gone, we didn't talk at all. I said I could track him down, but what if I couldn't get him in the truck to go make a statement. Would I have to fight him, tie him up if I won, and haul him down? She repeated again, it was my responsibility. I told her that's assault and kidnapping, I can't break those laws. I told her the RCMP are better suited for that. What the law reads is the owner of the vehicle has to provide the name of the driver. I told the RCMP the night of the accident and again when I made my statement to the RCMP. I had told the claims officer for Mpi when I made my Mpi statement. I had complied with the law and had done my due diligence. Yet she tried to misquote legislation and misguided my role. Don't trust Mpi. It says in the Mpi legislation that a Mpi employee can't be held accountable. They can use whatever methods and not be punished. The system is set up so we have no rights within the Mpi system. Courts which cost money is our only route that might be fair. Then the judge has to rule according to law, which is largely in Mpi's favour.

New guyMay 15, 2014  11:37:06 PM
My accident was lucky to have no injuries. It was a stormy night. Snow blown over the road and couldn't see where the ditches were. Turned a corner and the inside wheels of a tanker hauling water went into the ditch. If I would have been going faster the trailer probably would have pulled through. The liquid shifted and pulled the semi over on its side. It went over slowly and was a single vehicle accident. The next day I had a sore spot from the seat belt latch. Minor bruising was my only injury. I phone the RCMP reported it two hours after it happened when the semi and trailer were pulled on their wheels. It was only property damage. Mpi and I are squabbling over the actual cash value. My issues seem kinda small after reading posts here and what people have been put through.

Mary AnnMay 15, 2014  10:05:27 PM
@ New Guy,

Have you had to appeal any issues? Can you share what your injuries are?

New guyMay 15, 2014  8:35:46 PM
Each time Mpi gives a claimant a document or something in writing, they have something to work from. They can refute and challenge the basis from which Mpi has based their decision on. The change in policy was determined through case review, possibly the changing of laws to accommodate new policies. These reviews were conduct by Mpi, the fairness division, or the obsmun's These complaint departments that claim to influence change aren't in the claimants interest. Or they would be able to influence or change a decision that was acquired when policies weren't being followed. The laws are being modified continuously and insurers aren't involved, that I know of, in the revamping of legislation. Through reviewing how cases are handled and the consequences, they can modify the process to strengthen Mpi's position. Just look at the government that raised the pst illegally. Maybe taxes needed to be raised, maybe they didn't. I'm not judging the decision. But they openly and continually broke the law. They did it cause they could without consequences. That's the same reason Mpi has gotten so strong, nobody can stop them. And the rules are not being made for a fair playing field. Their taking away rights and recourses from the insured. You said you've seen the changes yourself.

New guyMay 15, 2014  5:55:30 PM
When submitting correspondence as proof. Blank out or change the name for the adjuster and supervisor. This movement is against Mpi, not singling out individual employees. Please keep all post professional and not aimed at an individual.

New guyMay 15, 2014  5:50:05 PM
I've started a Facebook page where hopeful people will start sharing their experiences. They can like the page and invite their friends. I think this is a good way to get public input. I've also started a poll, though I need to finish it. I encourage people that have concerns to share their experiences and thoughts. The ombudsman and fairness division are designed to address issues and you have to search for results. And Mpi might it might not have policy changes to address the issues. People don't know how any people actually phone with concerns that aren't addressed it that are dismissed. I think Facebook is a productive away to get public opinion and interest. Please visit this Facebook group and share your experiences and concerns. Invite friends and spread the word. Manitoba citizens against Manitoba public insurance

There is an election in a couple of years. Enough interest might trigger political support and media attention. Each of us here have fought or are fighting independently. The system is designed to allow complaints to be limited and fall on deaf ears. People get angry at the claims officers and supervisors, don't get mad at someone who is supporting themselves and families. Get angry with the people that set policies and legislation for which governs the employees actions. Employees are only doing their job as defined by company policies. Let's unite and speak with one voice. It's the only way to address the real problems we face with Mpi. Put together package that accurately describe comparing apples to oranges. Cut and paste correspondence. There are more of us than are posing here. Let's stand together and demand change.

Visit and invite friends to Facebook at Manitoba citizens against Manitoba public insurance

Mary AnnMay 15, 2014  10:26:22 AM
MPI didn't side with me re: the computer. MPI doesn't usually consider this type of equipment. I was told that she can use my computer. My own computer was purchased specifically for school in which I was taking social services at the time of her accident.

This is important to know. Doctors can provide third party opinions based on the information they are given. MPI used to provide the names on the opinions provided by their Health Care Team. That's been changed and names are no longer provided (at least to me anyways). Because their Health Care Team never meets with a claimant in person, this type of process, in my opinion, is a "blind opinion" and is invalid. No one can ever know what a person's needs are from documentation. That's why people actually go to a doctor when we need to be seen. The problem with this is that no one knows except the case manager what information is given to the Doctor. Their Doctor doesn't know if they have ALL the information necessary for their opinion. The other issue is that the case manager highly relies on those "blind opinions" in providing a medical decision.

I'm not aware of any laws in Canada allowing anyone other than a medical doctor with a Ph.D. to provide medical decisions as a prescription to medical treatment.

And yes, I have the whole Chiro issue in writing among other issues.

I know and understand what MPI has done to a severely injured survivor. She truly is a miracle. I don't know how she survived the cold weather, the flights, the waiting...I just don't know.

Mary AnnMay 15, 2014  7:54:38 AM
In MPI's file (as they have to provide their claimant file to you of all notes and what they have) I had found the case manager and supervisor notes where they discussed finding information to submit to IRO on how not to provide the computer.

I have been very lucky in many ways during this whole thing. I just know that vulnerable people in a traumatic situation are being taken advantage of. A person cannot deal with fighting for very little benefits and go through rehabilitation along with learning the legislation and regulations when case managers are not providing the information they are supposed to under Section 150.

No one should have to learn to be their own legal advisor and be their own lawyer. This is what MPI forces on the injured.

I live in Ontario, so I have chosen to keep my daughter where we have always lived and obtain proper supports and access to programs needed for her rehab. We have much more here than MB with regards to brain injury.

New guyMay 15, 2014  1:52:25 AM
Doctors will be required to carry heavy insurance. If their are providing medical advise on a whim, this sounds like a good malpractice suit. Ask a lawyer. It's their responsibility to provide quality advice. If they don't have all the info, they shouldn't provide an opinion based I their training and experience. And under Mpi's umbrella? I don't understand. Is Mpi claiming their the prime contractor and are accepting full liability for all contractors actions? Do you have this in writing? Anyway. Got to sleep

New GuyMay 15, 2014  1:40:53 AM
If i was to read into you receiving the denial for the computer along with the legislation giving you the act and section stating a computer was within the Mpi's responsibility. I'd think the case worker sided with you and provided you with the proof you needed to obtain it. At the same time being told to deny you the computer. They performed their task as directed and helped you as well. Mpi's employees aren't all evil. Their raising and supporting their families. Do you think they have free rein to spend the corporations money as they see fit. It's an insurance company. Their first response to save money is to deny. When they are taken to task, their obligated. If you never challenged, then they would never pay. It can't be made easy. I think the person that gave you that info did by their own choosing to help you and showed uou what you needed to know to challenge Mpi. But it was two different messages in the same letter, why else would that happen? You as your daughters guardian have the right through federal and provincial legislation to obtain any document in the governments possession with your daughters name on it. I have no idea where to report it to, to obtain support to get the documents. If a doctor made a diagnosis for your daughter, her name will be on the file. I don't know many legalities or how to bring results. Have you asked a lawyer about a malpractice suit to the doctor that made the diagnosis? Do you have documentation from th doctor or Mpi to support you statement. It's all about proof. In Ontario or in Manitoba for injury claims outside of Autopac. Your have legal and government support. Mpi is very powerful. Do you live in mb?

Mary AnnMay 15, 2014  12:23:54 AM
@ New Guy,

All sounds good! I feel the same way in that it's hard to imagine future claimants having to go through the processes.

Mary AnnMay 15, 2014  12:01:32 AM
Yes it is all political. Which leads me to my entire issue with MPI. Why are case managers personally dealing with claimant's personal injuries, medical health issues, and playing doctor?

I have asked for the case manager's qualifications on numerous occasions and they will not provide that and state they don't have to. I have asked for the name of who provided the Health Care opinion (when there is one) and what their qualifications are and MPI will not provide those either. This is information that every claimant has the right to have!

My daughter's benefits were suspended when she couldn't sign their form; yet they knew she was in a coma/vegetative state. She desperately needed splints for her hands and elbows as they were severely tightened and curled up due to her injury. When I talked with the case manager at the time, (within the first month following the accident) I was told to talk to my advocate. They left my daughter to suffer as they would not even consider funding hand and elbow splints.

We requested a computer for my daughter for hand dexterity and as a communication aide and cognitive learning device when she got out of hospital (after nearly 1.5 years in hospital). MPI came back with a denial (of course) and attached their legislation stating that they do allow for communication aides and cognitive learning devices. That made no sense to me. I appealed that and asked the Internal Review Officer to provide factual evidence stating how a computer would not assist my daughter with hand dexterity or as a communication aide and cognitive learning device. It was approved.

This was quite interesting and I have it all documented. My daughter was receiving chiropractic treatments at one point, and when it was time for her Chiro to request further treatment, MPI's Chiro opined that she receive some exercise sessions at home on perhaps an unstable surface such as a gym ball. The case manager's letter stated that HCS had reviewed the entire medical file and approved exactly what their Chiro suggested - exercises at home and MPI would provide funding for a gym ball. Well, guess what? My daughter has balance issues due to her brain injury and cannot use a gym ball let alone know how and remember to do in-home exercises safely. I was livid, so I questioned this in writing and asked what information was provided to the Chiro. I also stated that MPI and their Chiro would be responsible and accountable for further injury. Their Chiro stated he did not have all of the information at his disposal when providing his review. What's important is that the case manager wrote almost word for word approving what their Dr. opined. Thus, the doctor provides a "blind opinion" as he did not know what state my daughter was in or the circumstances surrounding her injury. The case manager used that "blind opinion" and approved it, putting my daughter at risk for further injury! This was absolutely useless as my daughter has not been able to use this approval. MPI doesn't know how to deal with injuries and are not qualified to do so.

This would not go on in Ontario because there are injury lawyers and the tort system.

I have plenty of examples in writing. MPI shared information with an outside agency and when I sent a complaint to the Ombudsman, the Ombud gave them a slap on the hand for not having a signed consent between them and the agency. However, MPI can do anything when "using" an outside agency because they become and extension of MPI.

I will admit that I can't have the same views when a person can work for a gov't corporation that has such a huge reputation of bad faith towards severely weak and injured people (such as my daughter) and they can go home and sleep. Yes, they get evenings and weekends off. I have no idea what that's like because I work 24/7.

Yes, there is a huge problem with their policies and procedures.

New guyMay 14, 2014  11:52:01 PM
I thought about my contact info statement today and understood why I don't want to post it. And I don't want or expect you to post yours, as you have your own reasons. Let's give it a week before info is exchanged. Most people are shy to make their concerns identifiable to them. I don't have any shyness, I feel when something is just and true, I don't mind being labeled as the $%!# disturber. I need to research some before I proceed, after my research, I'll identify myself. If i am actually going to try to initiate something. It isn't a lobby group that fights within the system for years and is continuously stalled. It will be outside of the structure that is designed to run in an endless circle for entirety. I need to research if it's possible. Also the government is Mpi. Their not going to relinquish control of a billion dollar industry within their control of which they have access to their funds. This is the main reason the complaints to the government fall on deaf ears. This isn't going to be easy there's going to be huge stresses and challenges. The machine (government) is going to hit the rowdies with everything they got on many different levels. I've seriously thought about just walking away. But the guy that threw in the towel before my dealings with Mpi didn't help, if I don't try, then the next guy after me will get screwed, and it will go on forever. If someone doesn't take a stand, then it will never get better for anyone. If the auditor general can't influence change, then who does it take? The auditors generals report is possibly being ignored. The monies difference that's being argued over isn't worth a huge fight. It's more the point , Mpi's manipulation, and they can get away with it when not challenged with a financial burden to the claimant , which takes time and resources from the claimant. They do it cause they can. I take the time to read the laws when I'm affected , though I don't understand their full implications. Few people do that research and don't know what is legal. The Mpi system is set up for Mpi.



So give me a week. We need to learn who are interest and lobby groups and obtain contact info. I'll research FB and learn how to use it in the manner needed. If you have a computer savvy friend to ask. That might help. I know some, but more thoughts the better.

Mary AnnMay 14, 2014  9:31:41 PM
@ New Guy,

You've provided some reading here. Let me go through it all. I want to provide some sort of address for you...have just been leery myself in posting my personal address on here. I have been very busy, but will provide something to you asap.

New guyMay 14, 2014  12:08:52 PM
Two routes for me since Mpi is no longer responding to any corresponce, is take their reduce settlement or court. I'm heavily weighing the options, though I have great documentation. Since Mpi is impenitrable through government routes, I feel frustrated. This website surfaces near he top in an Mpi search. I don't know th factors that allow this to happen. I think it is how the owner maintains in search parameters and how many hits it receives. I assume that the number of people that write letters to government are a small percentage of the people that are annoyed. The government has chosen to give Mpi absolute power, which I dictates their support for Mpi. Is there a way to find out how many letters of complaints the government receives? The interest groups that I've read about have been unsucessfully lobbying for years. Maybe there is enough resentment to entertain the thought of a referendum. We've seen a government change through Facebook. This mpisucks site is only visited by Mpi checking what people are saying and by people annoyed by Mpi (at least that's my reason). Might be time to unite all the I dependant lobby groups and people and force a change. We can't really influence legislation or demand a change independently. the government is content ignoring people regarding Mpi. Maybe it's time to take the decision making to the voters. Mpi can't be defeated without a referendum, the government has made Mpi rule maker, judge, and jury within their industry. Facebook is a great way to get people talking and find out what the general consesious is.

@ marry ann

I'm motivated to intimate something. I can walk away and allow other people to face the same Mpi challenge as I. Or can take steps to adress the root cause of the problems. My issue is not with the claim adjuster, supervisor, or fairness division. My issue is with Mpi's policies and ability to control situations with very little regard for their actions.

New guyMay 14, 2014  11:35:36 AM
The seal is broken. Might as well say everything. I was appalled when I started to research Mpi's rules. I recently read they are not governed by the civil service act, which would bind them to being honest and a level of integrity. It would not be in Mpi's financial beat interest for their employees to have to be honest. Better to be dishonest when dealing with money and claims. Mpi is governed by different legislation rules than the rest of the insurance industry in Manitoba and can't be investigated by departments that investigate the rest of the insurers and brokers in Manitoba. The two provincial government bodies that review Mpi's complaints are the fairness division and obdsmun. Both state on the web, they have no power to interfere or reverse a decision. They review and make recommendations for changes. If I was to complete their statement sentence, I assume the recommendations they put forth are aimed at changing policies and legislations in Mpi's favour, to make the system stronger against the claimants. I tried the route of the fairness division, I was a little suprised at their response, conclusion, and attempt to get me to move in the same direction as the claims officer and supervisor were promoting. Since the obsmun's web statement mirrors the fairness's statements, I assume their direction from their mutual provincial employers, have he same objectives. Since the they two departments have no power over Mpi, they have been implemented to give the appearance that problems and situations are being addressed, which in fact their not. I've read a report about the obsmun's, where Mpi refused to turn over documents in a pivacy act dispute. Since Mpi refused to provide th documents, there was no proof of wrong doing. Imagine the common people being able to refuse to hand over documentation during an investigation. We can't do this cause it's illegal. Mpi and government have changed legislation over time to give Mpi absolute power within any situation, except the court system. As you've stated, the cost of courts generally don't warent the legal costs and many people can't afford legal costs, which limits court challenges. The Mpi systems is brilliantly designed. The

o rep amens the insurer's two departments to action are not there for the claimant's rights.

New guyMay 14, 2014  1:07:14 AM
There are scammers and honestly injured people. Some scammers are very good, know exactly what to say and do. The sincerely injured people have no idea how to play the system and the system plays them. The good scammers know how to beat the system and almost can't be caught, and they get what they are after, mostly. Mpi as any insurance company doesn't really care about people or whether you keep your home. Their concerned about profit margins and minimizing costs. As much as the case officer or supervisor would like to help people in bad situations. They are supervised by their superiors. If they don't toe the company line, then they'll be out of a job. They are trying to stay employed. So their first loyalty is to retain their employment. I think a person must know how the system is designed to function, before getting angry at the claims officer or supervisor. Yes, it can be very frustrating. But that's part of the design. Angry people don't think things through often. If a person gets angry, degrading remarks follow, and this is a good tool to be used against the claimant. It best to be polite no realize this is hard to do. But if a person gives into anger, they've already half lost the battle.

New guyMay 14, 2014  12:51:15 AM
Bill c45 came into force in 2003. Companies and personnel are being held accountable for their actions. Government likes to prosecute and fine industry, their very protective of ther own. If Mpi's actions of disregarding or making the tie breaking decision is putting people at risk. Then the people who are allowing that to occur face the penalty, not Mpi. It makes managers and policy writers personally responsible. A foreman at maple leaf is barely staying out of jail for not breaking up a fight between two knif wielding workers. The president of encana was fined a million dollars after a worker was killed on a rig. It's very serious stuff. Check it out on the internet.

New guyMay 14, 2014  12:36:47 AM
@ marry ann,

Three doctors is the magic number. If three doctors agree or close to the same conclusion for injury and treatment. Their opinions are almost irreversible, but this was in Alberta in a wcb dispute. It there was a Tie breaking doctors opinion, I don't think it could be easily disputed or dismissed. Have you ever heard of bill 45? It has been the driving factor for company's safety programs. This ties corporations actions to the criminal code of canada. So far this law has been focused on private industry. Though it does include crown bodies in the legislation. I image Mpi has things structured to try and protect themselves from this legislation. But there is only so much they can do if their actions directly affect the health and well being of The company can be charged and the managers personally that are responsible for implementing company policies. If Mpi is playing doctor with untrained personal, then I think it's right they should be charged.

New guyMay 13, 2014  8:20:31 AM
@ Marry Ann

I an lery of posting here at this point. Is there a place I can mail a letter or email to contact you. I assume this site is required reading by some department within Mpi as a control measure. I've done very limited research as to the origin of this site. I first suspected Mpi themselves set it up to know about potential problems. Through limited research, I don't think that's the case. If they did, they'd have the email adresses of the annoyed clients and first hand knowledge of intent. Are you comfortable providing me with your contact info or should I get a email adress for private discussions.

Mary AnnMay 12, 2014  1:14:11 AM
I don't know who set this website up; however, there is an administrator that reviews and monitors this site.

I have done a lot of research and letter writing throughout the past 9 years plus.

If you want some reading material...go to the Auditor General's report of January 2012 - interesting stuff. Want further reading material, request MPI's CD Manual of Claims Procedures (for $25.00; yes they made me pay for this; however it is more interesting stuff.

I write on here frequently because I have learned so much and I cannot stand the thought of (it even makes me ill to think) that seriously injured people are being taken advantage of, bullied, pushed around, and stepped all over by a provincial gov't. My daughter suffers a severe brain injury and lost her entire being. At the young age of 19, she wasn't expected to come out of her vegetative state (of 3 months), but proved the doctors wrong. She is a survivor and has worked extremely hard in a life that has been altered forever! So, I will do what it takes to make sure she has a quality of life and is provided the opportunities to be part of and belong in society.

From what I have learned and/or experienced, in my opinion, MPI has no business playing doctor with people's health and medical needs and that the case managers have no right directing anyone's medical rehabilitation.

I have stated this on here before; Does a person go to an accountant to get medical advice and/or a prescription? Does a person go the doctor to get financial advice? Where does the case manager fit here? Possibly in the accounting profession? So, again, go to above paragraph.

New guyMay 11, 2014  11:14:02 AM
Mary Ann,

I see you comment frequently on this site. Are you or do you know the person that set up this website?

Insurance is a game of numbers and laws. Insurance companies like to payout small amounts that are one time payments and in the lifetime if the insured, the insurer will be financially ahead. When a long term ongoing claim or costly settlement arises, it's in the insurer's best financial interests to deny what they can.

The people that have set Mpi's guidelines, policies, and practices. Don't care about the personal impact, their concern is Mpi's financial well being. Insurance companies are regulated by federal and provincial laws, many of which I am not aware of, nor do I understand the legal implications. I previously thought I could involve a government agency to help mediate a dispute the involved easily proven bad faith practices by Mpi. After trying the fair practice division, I realized fair practices is a control system of Mpi's. In my opinion, fair practices wrongfully supported Mpi's position 100%. Fair practice also coached me with the route I should take, which was the same position Mpi is pushing. Thus fair practices is looking out for their employer's best interests and not providing an independent review. This leads me to believe that mpi, which has influenced to development of the legislation, has the system so well protected, leaving the insured with no route to obtain an I dependant review of Mpi's actions, which could lead to over turning a wrong doing by Mpi. Not does a provincial government agency, other than court, have any power over Mpi. They are the top of the food chain, they are above pulic scrutiny, and don't answer to anyone other than the courts. This voids many chances of the insurer being held to a level of integrity. Mpi can function mainly with no concerns for consequences for their actions. It's written in the Mpi legislation that Mpi employees can't be held accountable for their actions, which means they can function without consequences for their actions. All other insurance companies are accountable for their actions and brokers are licences which face implications for their bad faith practices. I wonder how a system can legally be developed and implemented that has immunity from the law. And how can this be constitutionally legal? I always thought that if it wasn't mpi that people were mad at, it would just be another insurance company that they would be in conflict with. Except in the land of the private insurance companies, you could seek assistance from a government agency to have the government enforce legislation. I'm forming the opinion, in Manitoba that route doesn't exist for Mpi. Thought it does for the rest of the insurance industry and brokers. The average person nor lawyers have the ability to effectively influence legislation. I think we are powerless to change it as the Mpi system is so well designed in Mpi's favour.

I'll quit rambling for now. I'd like to learn what routes you've tried that adress the lop sided power Mpi has?

Mary AnnMay 9, 2014  8:19:26 PM
You're absolutely right. MPI is one part of the provincial government and the provincial government is one force driving the entire system. All resources such as Fair Practices, Ombudsman, Appeals, AICAC, are all part of that force. And, Manitobans have "no choice" but to purchase insurance from their government.

Unfortunately, most injured people do not have the funds to get legal support and/or advice.

MPI will only tell you what they want you to hear. And, yes get absolutely everything in writing.

I have been trying to get it through to people that the case managers do not have the qualifications to provide medical approvals and/or denials or handle injuries let alone someone's rehabilitation. Question it. Ask for qualifications. Ask to meet with their consultants. Get those replies in writing.

Health Care consultants provide "blind opinions" on documentation from the medical file. Documentation that is provided by the case manager. No one else knows what the consultant actually has at their disposal or what part of the "entire medical file" they are reviewing. Only the case manager knows what was provided to the consultant in providing their "blind opinion". The injured are receiving benefits based on "blind opinions". Those professionals never meet anyone in person. It is not against the law to provide an opinion. And, the doctors can only provide an opinion because they are not meeting anyone in person. But the Case Managers have authority to play doctor through providing an approval and/or denial to medical needs?

I must say, this is a very questionable process. Especially in this day and age and with respect to those in dire need of medical rehabilitation, equipment, assistance, and needs in a life that's changed forever.

New guyMay 6, 2014  12:37:03 AM
Mpi is definitely well organized, knows how to mislead people, and give poor advice. I've been lied to, deniedSleek advice from a lawyer immediately. Don't proceed with Mpi till you've receive legal advice from a lawyer. I am currently in a settlement negotiation. Mpi is very dishonest, keep all communications to emails if possible, verbal lacks weight in court. I would strongly recommend a lawyers advice, if not involvement. Don't believe what an mpi representative tells you. Research it for your self and ask lots of questions. When they answer a different subject that you asked or avoid the question, ask again and again till you get an answer. I lodged a complaint with the fairness division and the fairness division gave me advice that was in Mpi's favour. Don't trust the fairness division. Mpi employees are people acting as directed by upper management. Don't get mad at them, there trying to keep their jobs. I'll post more shortly

chanjaApril 17, 2014  11:17:17 AM
MPI is Satan himself. They don't care about the injured person. The entire system sucks. They give you a case manager who doesn't help you at all only looking for information to deny your claim. My case manager tell me lies all the time. Maybe Nigerian should wipe out their accounts

Mary AnnApril 13, 2014  8:13:42 PM
Who is challenging and lobbying MPI on behalf of those catastrophically injured? I've been challenging MPI for nearly 10 years. It all started when they took complete advantage of my daughter and cut her off benefits (for approx. 7 weeks) while she lay fighting for her life in a coma (for 3 months). They would not fund the costs for splints when her hands and elbows were held tight for hours, days, and weeks. We would have to pry her fingers open and her arms as calcium build-up would leave her permanently in that position. We can't do anything to change the fact that the accident happened, but MPI purposely forced my daughter to suffer even further during that time. And, that's only one thing they did. Fortunately, I have kept everything documented.

David LeduchowskiApril 13, 2014  3:57:53 PM
I hope to convince voters who dislike MPIC's practices to join the CMMG. (Coalition of Manitoba Motorcycle Groups). CMMG has been challenging MPIC for 20 years. They are the only lobby group challenging MPI's practices...you do not need to be a motorcycle owner to join...and it is only $25.00 a year. Numbers mean everything...If all 680,000 and some registered vehicle owners were CMMG members, MPI would quickly take notice!

www.cmmg.org/

Mary AnnApril 11, 2014  9:27:57 PM
@ Victim of MPI

Unfortunately there are quite a few things wrong with this. You were a youth and wouldn't know what benefits you'd be entitled to; you also wouldn't have been able to understand the complications of your impairments; your parents may not have fully understood either; however, your doctor should have known and also should have had a neuro-psychologist involved or at least assess any issues especially when you started having problems at school. Most teens at that age can be defiant and sometimes don't care about school, so even the teachers may not have known these could be signs of impairments due to head trauma. You need to find out if you still have an open claim at MPI. You need to get your hospital records and see your doctor and request a cat scan (which should have been done in hospital and would be ideal) and also get a referral to see a Neuro-Psychologist. It might be a good idea to get your school records as well and any information from past employment you weren't able to hold. You should have gotten your friends to provide a statement at the time it happened. After 17 years it might be hard to get all of that, but you will have to prove your impairments are from the accident. Get all your files from MPI regarding your claim as well. You may have a difficult time now getting the benefits you needed 17 years ago. I honestly can't see you getting anything from MPI through court except a huge lawyer bill. You can't sue MPI, but I wish you good luck in getting some sort of assistance in helping you get on your feet. If not, an alternative would be to apply to whatever disability funding they have in Manitoba. It's all government anyways, so whether it's out of MPI's pocket or another gov't entity, it really doesn't matter, just get the information you need. Good luck whichever route you choose!

Victim of MPIApril 9, 2014  10:00:47 PM
1997 was the year of my accident. I was 14 at the time, lived in a small town just outside of Winnipeg. I was at the local gas bar with a couple friends. This guy who was 16-17 years of age pulled up, I sat on the hood of his car talking to friends. I didn't notice him get back into his car (neither did I know he was drunk) as I was talking to friends. He floored it my pant leg and ankle got caught in the wheel well and was dragged with my head bouncing off the concrete for several yards until my pant leg came unattached. I suffered Head Trauma concussion and loss of consiousness. I was in the Hospital about 3 days and dont even remember being there only driving home asking my mom where I was. I found I had serious speech, concentration and and memory problems, which I still have to date. MPI paid me an impairment for scares and broken teeth I had. 3 months after not being able to comprehend school I found i got kicked out. I moved to Calgary to try and regain my high school still with no luck. I couldn't grasp or even understand what teachers where trying to get across and dropped out to try and obtain employment. 17 years of age I got a job and had a girl friend. I had problems with my teeth breaking off still and needed treatment. MPI denied any treatment while I was in Calgary, as well as no treatment or follow up at all with head trauma in Winnipeg or Calgary. My only option was to come back to Winnipeg to gain access to Dental Care which is all MPI has done for me. I had to give up my life completely in Calgary and come back to Winnipeg which I didnt even have a choice of. All in all my life has been $%!# ed up and have not been given a chance at life as my normality was taken away from me, when I talk to MPI they have told me "to just deal with it". I am now and have been pretty much homeless,haven't and refuse to go to Welfare system. I just cant believe that because I was 14 they didnt have to ask for a doctor to check my brain to make sure it was ok and that i was just a normal kid. My whole life has been shattered as this accident keeps appearing as now MPI thinks braces with fix my teeth and tmj problem 17 years after the fact.. Is it worth my time in Court???

DUI VictimApril 8, 2014  9:05:13 PM
I was in a collision recently where a drunk driver hit the vehicle I was driving. As a result, I have a broken hand, and the other passengers have minor cuts and bruising. As this has never happened to me before, I am looking for some advice as to what next steps should be taken. In my own mind, I know what I need to do, just would like some pointers/tips as to what helps and what doesn't help in my claim. Do I settle with what the adjuster gives me or do I seek a lawyer.

Mary AnnMarch 26, 2014  1:39:06 PM
Thanks Wayne. I was tempted to inquire about that myself. I have to think that the lawyers in Manitoba are hesitant in going up against the province as they are residents as well paying for their driver's license and rates. I have to think that the Ombudsman and/or Auditor General have a better stance; yet we know all too well the Ombudsman are useless.

WayneMarch 26, 2014  1:22:43 PM
Just talked to Mr. Rosenbaum and he said he is not leading a class action against MPI. Maybe people should get their stories straight or quit spreading misinformation on here.

OMGMarch 25, 2014  11:10:52 AM
@ Oncebitten...sounds like you lent your vehicle to the wrong people; maybe they'll help pitch in and pay for the damage. There's no meat to your story, but good luck with that one.

OnceBittenMarch 25, 2014  10:08:17 AM
Currently filing a claim for minor ($3,500) vehicle damage. MPI is threatening to deny the claim due to us not being able to produce the driver. (We were away, several people driving the vehicle with our permission - no one seems to know how/when/by whom the damage occurred). MPIs own estimator has commented to me when inspecting the vehicle that it's reasonable the damage could have occurred without a driver noticing AND that it's not completely certain that it happened when the vehicle was in motion - ie. that it might be a hit-and-run. Does anyone have any experience and/or advice in dealing with MPI trying to use this sort of justification to deny a claim?

wayneMarch 24, 2014  8:49:28 PM
I would say if the case is before the courts and "we aren't allowed" to talk about it, then it is too late to get involved. Good advertising by this lawyer as so many of us never heard a fooking word about it. Can't wait to leave this Nazi province

robMarch 20, 2014  2:01:41 PM
THE MOST UNORGANIZED OUTFITT I EVER HAD TO DEAL WITH case worker and customer service skills suck big time they say they will get back to you but never do whatever right nobody cares

LMarch 19, 2014  10:41:41 PM
Be ware if you have to go to united therapy these pricks lie when they sumit to auto PAC so they keep getting there work,, even if your hurting no matter what they will state you can go back to work, it's there business to screw you to better to fill there bulchit service, there chiropractor is a piece of chit who lies along with what they call our team !they don't tell the facts and don't care! this is criminal! and I'm going to let you know down the road, media will be brought in state tune" mpi can eat chit but they are in bed with 3rd party doctors , true!!!!!!help to a stop to this by voicing your chit you are receiving from all of them! Stay strong!

Mary AnnMarch 19, 2014  9:34:19 PM
Len, Review the note below yours and give Norm Rosenbaum a call. It won't hurt to call...as far as I know, most lawyers will provide a 30 minute free consultation.

LenMarch 19, 2014  3:25:18 PM
I had a motor accident in May. 2013 6 months later I went to strive therapy (united) therapy and after 8 weeks of therapy which autopac sent me there and did what I could, I had 5craked ribs tourn akiilis two torn rotor cups and a wrist which is numb andtheysaid I was able to go back to work,! Because autopac pays them! And my replacement income was stopped, my doctor is sending me to an orthopediic surgeon which wherein the waiting for and autopa c states because of what there report they received fr united therapy on waverly that I was able to return to work ! The second last week that I was there I was scared as I got imobolize with my acing Truma of injuries! Doctor took me out for the remainder of that week and went the following week which was my last week there and united lied because there in bed with mpi,They knew how sore I needwas and STILL to mpi I could still work ,!this is such a corupt system, they don't give a dam, and @now I am to see a third party who works for mpi! Need help with this anyone who has legal advise please,

Mr. Tim HendersonMarch 18, 2014  10:21:25 AM
Lawyer: Norman S. Rosenbaum in Winnipeg, on Broadway Ave. He is currently taking MPI to court on a class action suit.

Due to the case being before the courts no disclosure whatsoever.

I hope this helps at least one person.

JacobMarch 13, 2014  11:46:19 AM
Yeah I did they did find him and I'm not at fault it's not going on my license and I don't even have to pay my decuctable

MB BCMarch 6, 2014  10:24:03 PM
Trevor Thomspon is an $%!# ! MPI is bull $%!#

roloMarch 3, 2014  8:05:16 PM
@Jacob if you rolled into the ditch I assume police and other emergency people attended the seen? Did the police find the person after or..?

pamMarch 3, 2014  6:37:45 PM
I got a couple of speeding, I'm not denying that fact. Yes I did it, I will pay the fine, not an issue. However, MPI also suspended my license. My issue is that I get suspended for 2 speeding tickets, yet a person with 5 speeding tickets, 1 DUI and 3 accidents gets to keep driving? On second though, maybe I'll just forfeit and not drive at all since it seems like MPI only wants to keep the worst drivers on the road.

XMarch 2, 2014  12:49:52 AM
Case Magers-- you already work for a victim molesting corporation, so must you go about your job with an extra attached viciousness? Can't you at leat smile while you insult me, threaten me, and carry out your bs legislation!

MPIC-- there is fault. There is no justice for that. I feel violated for having my right to obtain legal justice against an individual who has inflicted on to me bodily injury. Was I really hit in Canada!

TengoFebruary 27, 2014  10:21:22 AM
MPI is the most corrupt institution in Manitoba, Filled with unfairness and discrimination. especially from those road examiners. How can examiners say he didn't hear the signal on and he see you check when he cover his eyes shades busy pressing phone. The worst part is that so called supervisor will tell you bluntly you can't prove it.

Government has to take action this is a rip-off.

Has anyone notice that 80 is always their favorite point.

TengoFebruary 25, 2014  1:32:18 PM
Honestly reading all that you guys wrote, it is painful and hard to bear. It is obvious that corruption is hat MB has embark especially in MPI. some of the testers are even too young to be in that position. if that they are base on Commission, that proves why they quickly tell you to re-book once they fail you without reason. My experience with a test at Main street shows they purposely fail you without good reason. even when i challenge him he couldn't defend his marks. I think the best way to get the attention of government and other people is to make this complains to human right organization so that mpi will have complain department about testers.

JacobFebruary 18, 2014  5:37:59 PM
I was in a rollover on the highway because some drunk person was walking in all black in the middle of the road at night now I might be at fault why is this when I risked my own life to save someone's who probably didn't care about his since he was walking around drunk can I get a lawyer or something to help me out ?

DaveFebruary 18, 2014  11:54:15 AM
Can anyone recommend some better auto bodies who will do repairs suffered in an accident without going through MPI? This is the first time I've had to deal with something like this. Thank you.

Mary AnnFebruary 17, 2014  3:33:39 PM
I wasn't meaning to be rude. In Ontario you'd get your bumper changed no problem; after your deductible. I don't think you'll have much luck with MPI; however, I've only dealt with MPI for 9 years on my daughter's behalf through her fight for survival to severe catastrophic injuries whose life has been changed forever due to an MVA.

A bumper issue seemed kind of petty compared to what I've had to fight for.

Toban610February 17, 2014  10:50:35 AM
No need to be so rude Mary Ann I know where and how to replace a bumper!!Just wanted to know where MPI stands on cases like this.

Mary AnnFebruary 16, 2014  10:48:12 PM
There's a few things you can do.

1. Don't back into snow banks if you like your car!! 2. Go buy a new bumper. 3. Go to the wreckers and find a new bumper.

It's really not that hard to figure out!

Toban610February 16, 2014  9:14:50 PM
Backed into a snow bank the other day and my bumper on my almost new car is cracked. How does MPI deal with claims like this and what else can I do ?

Mary AnnJanuary 29, 2014  12:02:38 AM
There's one critical aspect that I feel people miss.

MPI adjusters or case managers do not have the medical qualifications to provide health and medical decisions related to medical needs and/or care. They are business graduates or equivalent; people who work with numbers. That, my friends, is something that should be protested at Swan's office at the legislative and parliament building.

If they had medical qualifications, first of all, they wouldn't be working for MPI, and secondly, they would offer their qualifications and/or curricular vitae for a claimant's perusal when requested.

MPI ( Mb. Pathetic Ins.)January 28, 2014  7:02:22 PM
Its unfortunate not enough people complain or take a stand against this dictatorship called MPIC. I won't bother going into my nightmare of a story that lasted 3 years. I couldn't afford to pay a lawyer what it would take to fight them and they have a slew of lawyers chomping at the bit to fight for them with our taxpaying dollars. My case was turned over to their "special investigations" unit because I caught them and even had some of their employees admit I had been lied to and falsely accused of trying to de-fraud them in order to cover up their own mistakes. I was reported to the police by them twice for harassment. Both times the police told them I had every right demand answers from their upper managment, and that I had done nothing illegal whatsoever. MPIC assigned me one contact that I was allowed to speak to and no one else. Her job was to get rid of me and prevent MPIC from recieving bad publicity and/or brought to court. However after the police telling me of their own bad dealings with MPIC, they advised me to walk away from the situation because I would end up ruining my own quality of life fighting them, and if I persisted in trying to get justice they would eventually refuse myself from obtaining insurance for my vehicles without any recourse. This is the most disgusting, pathetic corporation in Mb, and are also in bed with the provincial government. I feel for anyone who has to experience anything like I did with these sorry excuses for " professionals " I wish car window decals were available for MPISucks on this site. May have to make my own and hopefully direct more people to this website.

Mary AnnJanuary 21, 2014  11:34:59 PM
You have got to be kidding me. My daughter was a passenger in a vehicle on the TransCanada when a young driver crossed the line and hit the van she was in causing her to fight for her life, left in a coma for 3 months and in hospital for nearly 18 months and now has to find a way to live a different life due to a brain injury and....

"Someone" asks if autopac will cover lost wages for a slip and fall in their own driveway? How does that have anything to do with auto insurance?

Check your home insurance; maybe you can sue yourself for liability in not clearing your own driveway.

wayneJanuary 21, 2014  11:20:41 PM
Hunter, u should consider yourself lucky as in Manitoba, older drivers with no accidents pay most of your insurance. In a private system u would be charged a lot more, as it is a proven fact that younger drivers cause more accidents. That is why everyones insurance here costs so much. As to dealing with the manitoba courts I could not agree more. We went through a similar situation. I am getting the heck out of this province before I am disabled in an accident, and left on welfare. This provincial government sucks ass

SomeoneJanuary 21, 2014  4:30:02 PM
Hi there, my hubby slipped in our driverway and broke his leg going to work he didn't even get the chance to get in his car, just wondering if autopac would cover his wages?? cause now he's off work for a few months.

mpi thievesJanuary 18, 2014  7:38:45 PM
MPI is trying to rip off my dad by lowballing the amount they are willing to give him for his camper van that's getting written off. It's already been 3 months since the accident (100% the other drivers fault) and talking to the team of adjusters is like talking to a wall. It's kind of a rare vehicle so it's difficult to find one exactly like it. I have found a lot of similar ones by searching kijiji and craigslist across Canada. They keep on comparing apples to oranges and won't give us a straight answer on how they determined their low bull $%!# offer. The vehicles I have found online were much more expensive than what my dad was asking for yet somehow they still offered him about 30% less than what he was asking and about 50% less than something comparable online. WTF!?!? What do we do? MPI said that they won't go any higher. Any help would be appreciated.

hunterJanuary 17, 2014  5:08:05 PM
Today i went to go buy autopac at there location on main street in winnipeg manitoba and robbed of my money for not knowing that i had to be there yesterday or else i would be charged an extra 50$. For a young student on a college budget this is a lot. I am now depressed and more broke then I was suppose to be.

30 year custmer of mpiJanuary 13, 2014  11:29:07 PM
what has got in to mpi that they thing they are god.mpi purplisy comidied fraud to have a charge stick against me.i was the victom and they turned me out to be the bad guy.what they put me and my family though I would not wish on anyone.they own the judges in court and they called 4 witiness that I bought to court liers. a manatoba concervation officer,abylaw officer,a councler from the municipality,and a friend of mine.the judge called them all liers.so if they lied why did the judgr not charge theme with pergerry.the judgr in this casa was ovisly told that this charge had to stick no mader what.this judge should be kick off the bench.the courts are as cruped as they come.I only wish I could go back in time because I would have let the news media in on this right from the start. that would be my advise to anyone if you are innocent and have no money for lauere. imbarise the $%!# out of the basterds,put them out there.

Tk ThomsonJanuary 6, 2014  2:41:06 PM
Ellery Strell is a Manitoba lawyer that deals with Mpi Bodily injuries . We have had him on retainer for 11 years with some success, but still a long road ahead. He can be found in the yellow pages or through the manitoba bar association's phone in referral line.

Mary AnnJanuary 5, 2014  12:43:36 AM
I don't live in Manitoba, so I'm not sure of a good lawyer there.

I don't want to discourage you at all. A good lawyer will be very expensive for the pocket, but if you find one, you should ask lots of questions like; What is their experience (a good lawyer will offer you their Curriculum Vitae, yet MPI will not); Have they ever won any cases and/or issues with MPI; How will they work for you; How much time is involved (because there is usually a lot of things to cover); What will it cost; Will they work on contingency (if you lose, they lose or will they charge you anyways)?

Good Luck!

JaurJanuary 3, 2014  11:29:49 PM
Hello ,

I am wondering if anyone knows a paralegal or a lawyer who deals with MPI cases ? This is urgent , Thank You .

JodiJanuary 2, 2014  2:35:42 PM
Thanks for the info Mary Ann. It helped me figure some things out.

Mary AnnJanuary 1, 2014  9:38:03 PM
Also Jodi, I'm not sure what yours or your family member's situation is, but I don't let MPI take care of any finances in regards to personal care. They don't need to; I do that. So, if your family member can manage that, then I would suggest they do. But, again, it all depends on the situation and circumstances and/or the severity of the injuries and how long they will require personal care.

Mary AnnJanuary 1, 2014  9:28:52 PM
MPI's personal care amount is no where what may be needed to provide care in a month.

Eg. My daughter will always require 24/7 care and if she were to pay an agency or even hire a person at a reasonable rate it would only last her about 10 - 14 days of care in a month. Anything over and above comes out of the claimant's income replacement and then the claimant ends up not having enough to live on.

I raised my daughter once and due to catastrophic injuries I am now providing 24/7 care and have to take care of absolutely everything in and around my daughter's life.

So really it's up to you or your family member (the claimant) on what they can afford to pay you.

Also, the personal care benefit is paid based on the tasks performed. So, that all depends on what the claimant's needs are. This is in the legislation under the personal care part. I had to check off a form daily from 2006 - 2012.

I know it's not what people want to hear or know how their gov't insurance works, but that's the way it is.

I hope that helps.

JodiJanuary 1, 2014  8:42:19 PM
Just wondering if anyone out there knows what all can be charged to personal care. I've had to look after a family member due to an accident and the amount of hours mpi alloted to the personal care is no where close to what it took to take care of them. Mpi just keeps saying as long as we don't go over the maximum amount then it's fine. I don't understand when they are paying out minimum wage for a few hours a day how the amount paid out would even come close to the maximum payment per month. Does anyone know what I can do or invoice them for to get paid out an amount closer to the maximum monthly payout since I'm just a relative looking after them and not a registered business charging an hourly rate?

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